Shipping policy

Where We Ship From

All orders ship from Seoul, South Korea, via Korea Post EMS (Express Mail Service), a tracked and insured courier service.

Where We Ship To

We currently ship to the following countries in Asia:


Bangladesh	China	Hong Kong SAR
Indonesia	Republic of Korea	Israel
Japan	Jordan	Kazakhstan
Kuwait	Macao SAR	Malaysia
Mongolia	Philippines	Saudi Arabia
Singapore	Taiwan	Thailand
Türkiye	UAE	Vietnam

If your country is not listed, contact us at info@fixedgearseoul.com or our Instagram (@fixedgearseoul) before ordering — we may be able to arrange shipping on a case-by-case basis.

Processing Time

Orders are packed and dispatched within 1–3 business days. Framesets require additional packing time and may take up to 3 business days to dispatch. You will receive a tracking number by email once your order ships.

Delivery Estimates

Estimated delivery times after dispatch, via Korea Post EMS:

Singapore, Hong Kong SAR, Taiwan, Japan: 3–5 business days
China, Macao SAR: 3–6 business days
Malaysia, Thailand, Vietnam: 4–7 business days
Indonesia, Philippines: 5–7 business days
Mongolia, Bangladesh: 6–10 business days
Israel, Jordan, Kazakhstan, Kuwait, Saudi Arabia, Türkiye, UAE: 7–12 business days

Republic of Korea (domestic): 1–2 business days via domestic courier — not shipped via EMS

These are estimates, not guarantees. Customs clearance in the destination country can add delays beyond our control.

Import Duties, Taxes, and Customs Fees (Important — Please Read)

All orders are shipped Delivered Duty Unpaid (DDU). This means:

Our prices and shipping fees do not include import duties, taxes (such as GST or VAT), or customs clearance charges of the destination country.
The recipient is responsible for paying any such charges directly to their local customs authority or postal service before or upon delivery.
We cannot predict or control these charges. They vary by country and order value. Please check your country's import rules before ordering.

Refused or Unclaimed Packages

If a package is refused or not claimed because import charges were not paid, and it is returned to us:

We will refund the product price minus the original shipping cost and any return shipping fees or customs charges billed to us.

Incorrect Addresses

Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address provided by the customer, reshipment costs are the customer's responsibility.

Lost or Damaged Shipments

All EMS shipments are tracked and include basic insurance. If your package arrives damaged or does not arrive within the expected window, please contact us at info@fixedgearseoul.com within 7 days of the arrival date (or expected delivery date) with your order number and, for damage claims, photos of the packaging and item — this lets us file a timely claim with Korea Post. This 7-day window is for prompt claim handling only; it does not limit your right to a return or refund for a defective, damaged, or not-as-described item, which follows the longer window in our Refund Policy.