Refund policy

Summary

  • New items: returnable within 7 days of arrival, in unused condition. Customer pays return shipping.
  • Used/secondhand items: same 7-day return right as new items by default. A specific listing may be marked final sale due to its condition — if so, that will be stated clearly on that product page before you buy. We don't apply final-sale as a blanket rule to all used items.
  • Item not as described, defective, damaged, or wrong: extended return window and return shipping at our cost — see below.

New Items

You may return a new item within 7 days of the arrival date, provided that:

  • The item is unused and uninstalled, in the condition it was delivered in
  • Framesets show no signs of installation (no headset pressed, no seatpost inserted, no mounting marks)
  • Opening or removing packaging solely to inspect the item does not by itself disqualify a return

To help us process your return quickly, please contact us at info@fixedgearseoul.com with your order number before shipping anything back — returns sent without prior contact may take longer to process.

Return shipping: For a change-of-mind return, the customer is responsible for return shipping costs to South Korea and any customs charges incurred on the return. We recommend a tracked service — we cannot refund items lost in return transit.

Refund amount: Product price only. Original shipping fees are non-refundable for change-of-mind returns. Refunds are issued to the original payment method within 3 business days of us receiving the item. If we're unable to meet this window, we'll pay statutory delay interest on the refund amount as required by Korean law.

Used and Secondhand Items

Used items — including secondhand framesets and components — are sold based on the condition described in the listing and any additional details provided on request. By default, used items are eligible for the same 7-day return described above. Where a specific listing states that the item is final sale due to its condition, that restriction applies only to that listing and will be clearly disclosed on the product page before purchase.

Before purchasing a used item, we strongly encourage you to contact us at info@fixedgearseoul.com or via Instagram DM @fixedgearseoul. We're happy to provide additional photos or video of the actual item, and details on wear, scratches, or repairs. By purchasing a used item, you acknowledge it's sold in the condition described in the listing and any information provided on request.

Item Not As Described, Defective, or Wrong

If any item — new or used — arrives materially different from its description or photos, has a defect not disclosed in the listing, arrived damaged in transit, or you received the wrong item entirely:

  • Contact us at info@fixedgearseoul.com with your order number and clear photos of the item and packaging
  • You may request a return, replacement, or refund within 3 months of the delivery date, or within 30 days of discovering the issue — whichever gives you more time, up to the 3-month outer limit
  • We cover return shipping in this case, and any refund includes your original shipping cost
  • Normal wear consistent with a used listing's description does not qualify

For transit damage specifically, we also ask that you contact us within 7 days of the arrival date (or expected delivery date) if possible — this lets us file a timely insurance claim with Korea Post. That 7-day window is for prompt claim handling only; it does not shorten your return rights above. Don't discard packaging until any claim is resolved — Korea Post may require it for inspection.

Refused or Unclaimed Packages

Packages refused at delivery or unclaimed due to unpaid import duties are handled under our Shipping Policy: refunds, if any, are issued minus original shipping and return costs.

Exchanges

We do not offer direct exchanges. Most of our stock is one-off or limited quantity, so we cannot guarantee availability. If you want a different item, return the eligible item per the rules above and place a new order.

Non-Returnable Items

  • Items specifically marked final sale on their product listing
  • Items damaged by improper installation or use after delivery

Your Rights Under Local Law

Nothing in this policy limits any right you have under mandatory consumer protection law in your country that cannot be waived by agreement, including any statutory right of withdrawal (청약철회) under Korean law.

Questions about an item's condition before buying? Email info@fixedgearseoul.com or DM us on Instagram @fixedgearseoul. Returns, refunds, and damage claims must be submitted by email so both sides have a written record.